The board
Kalshi · Support- Where
- New York Office
- Posted
- Jun 23
We're looking for a sharp, hungry Support Operations Intern to help us deliver exceptional customer experiences during a critical growth period. This role exists to ensure our users get fast, high-quality support so that our core team can focus on building the infrastructure and automation needed for our next phase of scale.
You'll own Tier 1 and Tier 2 support tickets end-to-end - your job is to keep first reply times fast (under 10 minutes, 5 is the goal) and drive up customer satisfaction scores. The 20% of your time that isn't support will be spent synthesizing patterns from inbound tickets and surfacing them upstream to other teams.
This is a near-term role (through Fall), with scope that could grow quickly if you perform.
What You Bring
What you'd do
- Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
- Grit: you're down to grind, you don't need hand-holding, and you take ownership of your queue
- Big-picture thinking paired with an obsession for small details - you understand why things matter, and you don't let things slip
- Strong written communication; you can explain complex financial or operational concepts clearly and quickly
- Good culture fit - low ego, high output, collaborative
- Prior experience in customer support, operations, or a fast-paced startup environment
- Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
- Currently enrolled in college