The board
- Where
- Remote
- Posted
- Sep 24
At Ambrook, every customer interaction is a chance to build trust and deliver real value to the operators who depend on us. We're looking for a Customer Success Specialist who can be the face of Ambrook for our customers — someone who brings genuine warmth, financial fluency, and a knack for making complex things feel simple.
You'll be the person customers turn to when they have questions, hit a snag, or need help getting the most out of Ambrook. Whether you're walking a rancher through setting up their chart of accounts or helping a first-time user understand their Profit & Loss statement, you'll play a direct role in helping family-run businesses get the financial clarity they need to thrive.
This is a contract role (20–40 hours/week) with flexibility.
What you'd do
- Familiarize yourself deeply with Ambrook's product, features, and customer base including our core audience segments and their unique financial needs.
- Handle the support chat independently, providing prompt, accurate, and friendly responses to customer questions.
- Lead your first live onboarding calls, helping new customers successfully set up their accounts and transition from other systems onto Ambrook.
- Build strong working relationships with teammates across growth, product, and engineering.
- Own a high volume of customer interactions across support chat and onboarding calls, consistently delivering a best-in-class experience.
- Serve as a trusted resource for customers navigating accounting concepts from reconciling transactions to understanding their balance sheet by providing clear, accessible guidance.
- Provide regular, structured feedback to our product and engineering teams on recurring customer questions, friction points, and feature requests.
- Help shape how we onboard and support customers as we scale, contributing to process improvements and documentation.