Client Service Representative

The Client Service Representative manages communication between the laboratory and clients to

ensure expectations are met, assists clients in submitting needed information, managing sample receipt

and registration, and other activities as needed to maintain good client relations.

Authority

The Client Service Representative receives sufficient authority from, and is accountable to, the Client

Services Supervisor, or appointed designate, for the successful completion of assigned duties and

responsibilities and has the authority to take action necessary to carry out the duties and

responsibilities of this position and to identify the occurrence of departures from the quality system or

from the procedures for performing tests and/or calibrations, so long as such action does not deviate

from established company guidelines, is consistent with sound technical and business judgment, and…