The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems.
What you'd do
- Own and drive CRM systems initiatives across support
- Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms
- Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution
- Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams
- You have 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role
- Strong understanding of CRM workflows customer systems supporting user operations or support organizations
- Experience working across CRM systems, routing engines, and adjacent systems
- Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization
- Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
- Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams