Summer 2027 ITSM Change Management Intern (Hybrid)

What you'd do

• Develop an understanding of the organization's business environment, corporate culture, technology operations, and governance structure to support Change Management initiatives.
• Assist in establishing, maintaining, and continuously improving Change Management strategies, processes, and governance practices that support organizational objectives.
• Support daily Change Management activities, including change reviews, risk assessments, change categorization, and process compliance activities.
• Perform analytical work related to change volume, success rates, risk trends, operational metrics, and continuous improvement opportunities.
• Assist with the preparation of Change Advisory Board (CAB) materials, reporting, presentations, dashboards, and communications.
• Collaborate with technology teams to ensure changes are planned, documented, assessed, and implemented in accordance with established processes and standards.
• Support and plan work on small projects under the direction of management and Change Management professionals.
• May assume duties normally performed within the department alongside Change Management professionals, gaining hands-on experience with IT Service Management (ITSM) and technology governance processes.
• Assist with the creation and maintenance of procedures, knowledge articles, training materials, and process documentation.
• Demonstrate openness to new ideas, systems, technologies, and procedures while generating creative solutions to changing business and operational needs.

What they want

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Strong verbal, written, and presentation communication skills.
• Ability to organize, prioritize, and manage multiple tasks in a collaborative team environment.
• Ability to learn new technologies, processes, and business concepts while adapting to changing situations.
• Demonstrated attention to detail and ability to analyze information, identify trends, and communicate findings effectively.
• Must be currently pursuing a Bachelor's, Master's, or Doctoral degree in Information Technology, Information Systems, Business Analytics, Business Administration, Computer Science, Cybersecurity, Data Analytics, Management Information Systems, Engineering, or a related field and be enrolled in an accredited college or university on a full-time basis or as required by the university's co-op program.
• Ideal graduation date: rising seniors with a graduation date of August 2027 to May 2028 preferred.Preferred Qualifications
• Interest in Information Technology Service Management (ITSM), Change Management, Technology Operations, Governance, Risk Management, or Process Improvement.
• Familiarity with ITIL principles or IT Service Management concepts.