The board
- Where
- Any NISC Location
- Posted
- Sep 24
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Sup…
What you'd do
- Provides superior customer support to internal and external customers in all encounters.
- Assists customers in all aspects of application support including problem solving, training, and on-going support.
- Prepares cases and follow-up to resolution.
- Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on basic requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.