Product Operations Associate, Tier 1

Anduril · Programs : Deployments : Product Operations

Pay: $68,000–$90,000/yr
Where: Santa Ana, California, United States
Posted: Mar 26

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

What you'd do

Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products
Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Follow established runbooks and processes to troubleshoot and escalate issues appropriately
Communicate clearly and professionally with customers and internal teams
Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
Identify recurring issues and suggest opportunities for process improvements
Participate in training sessions and continuously develop your technical knowledge

What they want

Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
2+ years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
A fundamental understanding of hardware, software, and networking concepts
Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
Must be able to work on-site at our Santa Ana, CA location
Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus

What you get

Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency.
If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.

About Anduril · Programs : Deployments : Product Operations

The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships, fleet observability and monitoring, and data analytics.