COE Manufacturing Business Systems Analyst

What you'd do

• Lead current-state assessment and future-state business process design for Manufacturing (Make) digital transformation initiatives, applying knowledge of manufacturing process models (batch, serialized, high volume/low mix, low volume/high mix) to ensure designs reflect real production environments
• Author and own User Requirements Specifications (URS) that translate future-state process design into clear, testable requirements for the SAP S/4HANA and SAP ME technical solution, anchoring solution selection, configuration, and validation.
• Facilitate design and blueprinting workshops with cross-functional stakeholders — Finance, Quality, Engineering, Planning, Warehouse/Logistics, and manufacturing site operations — using a SCOR-based framework to align process decisions across dependent workstreams
• Engage directly with manufacturing business end users to understand current-state processes and pain points, and translate those needs into standardized future-state designs.
• Lead global process standardization efforts, resolving conflicting site-level requirements in favor of a scalable, harmonized global design.
• Own and approve future-state process maps and URS content prior to handoff to the execution/build team, escalating scope, cost, or design trade-offs to COE Make leadership when needed.
• Drive organizational change management and stakeholder influence efforts to build alignment and adoption of new standardized processes, without formal authority over the teams involved.
• Advise IT and execution teams on enterprise and execution system configuration options against business requirements, and validate solution designs and fit-gap analyses against the approved URS.
• Monitor industry trends (Industry 4.0, AI, IoT) and manufacturing best practices to continually inform future-state design choices.
• Remain engaged as an accountable partner through implementation, Go-Live, and Hypercare, partnering with the execution team to ensure delivered solutions match the intended design, without owning hands-on system build or configuration.

What they want

• Minimum 8 years of experience in business process definition, architecture, or business systems analysis within Manufacturing, Engineering, or Supply Chain, including experience with large-scale ERP and/or MES business processes (e.g., SAP or similar enterprise platforms)
• Demonstrated strength in process definition and business process mapping (BPMN), with experience applying structured blueprinting frameworks such as SCOR and ISA-95 to manufacturing transformation initiatives.
• Experience authoring User Requirements Specifications (URS) that anchor solution design, configuration, and validation in a regulated manufacturing environment; working knowledge of leading ERP and MES platforms and their manufacturing execution modules (e.g., SAP S/4HANA, SAP ME, or equivalent systems) and process modeling tools such as Signavio.
• Deep knowledge of manufacturing process models and technologies (batch, serialized, high volume/low mix, low volume/high mix) and the ability to translate them into scalable, standardized future-state process designs
• Deep understanding of end-to-end business processes in a regulated industry, preferably medical devices.
• Proven ability to lead and influence cross-functional teams — Finance, Quality, Engineering, Planning, Warehouse/Logistics, and manufacturing operations — through complex, multi-site process design and standardization efforts, without formal authority.
• Strong stakeholder influence, facilitation, and organizational change management skills, with demonstrated ability to align manufacturing business end users around standardized global processes.
• Strong analytical and problem-solving skills, including gap analysis and root-cause analysis, with a focus on data-driven decision-making.Required Education and Training
• Bachelor's degree in engineering, science, information technology, business, or related discipline.Preferred Skills and Experience
• Experience with advanced technologies such as AI, IoT, and process/task mining in a manufacturing or supply chain context.

About Intuitive Surgical · General Business

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and…