The board
Coinbase · Customer Experience- Pay
- $166,345–$225,055/yr
- Where
- Remote - USA
- Posted
- Jul 16
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Team/Role Overview
The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint.
What you'd do
- Own end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas (e.g., SAM/CAR automation, EDD volume reduction, Complaints, Operations, New Jurisdictions & Launches)
- Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including those with external regulatory commitments
- Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level
- Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework
- Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live
- Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and ensure no surprises at regulatory examinations
- Drive WFM-vetted cost savings projections across automation and operational efficiency initiatives, and maintain accountability for reporting only confirmed actuals
- Own intake discipline for your program area — ensuring all automation requests, tooling changes, and resource asks enter through formal intake channels with documented requirements and testing plans
- Author and maintain high-quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP-level decision-making
- Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, driving continuous improvement in both the automation model and upstream alerting systems