At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft Urban Solutions powers the bike-sharing and scooter-sharing systems that move millions of people in over 60 cities worldwide. We built North America's first automated bike-share system and continue to lead the micromobility revolution. Our systems operate globally - from Citi Bike in New York to BIXI in Montreal, Divvy in Chicago, Capital Bikeshare in DC, and iconic systems in Austin, Barcelona, Bogota, Boston, Buenos Aires, Columbus, Detroit, Dubai, London, Madrid, Mexico City, Monaco, Pittsburgh, Portland, Rio de Janeiro, San Francisco, Toronto, and beyond.
We're not just technology providers - we operate these systems, building the software, hardware, and operations that make urban micromobility work at scale.…
What you'd do
- Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
- Own end-to-end processes like invoicing and asset tracking to support the success of the business
- Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
- Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
- Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
- Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
- Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude
- Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
- Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
- Excellent organizational and time management skills
What you get
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership