The board
- Hours
- Full time
- Where
- PA-CLIENT-STATE
- Posted
- 3 days ago
Required:
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
What you'd do
- Receive calls from a central call center and log tickets into the CAI ticketing system, ServiceNow
- Extract ticket data from ServiceNow and analyze data to identify patterns and trends
- Determine ticket priority based on the user's description of the issue
- Assist with Level 1 support for eLearning support calls
- Develop job aid documentation as needed
- Escalate issues to team leads when issues extend beyond Level 1 support
- Work within documented Service Level Agreement parameters
- Learn and utilize new tools and technologies that support the teamWhat You'll Need
- Current Junior enrolled in a college degree program in Computer Science, Information Systems, or a related field
- Current Junior with a 3.5 GPA or higher
About CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.
- Starts
- 2026-10-01