Associate - Strategy & Operations

DoorDash · 613 Platform Operations

Pay: $74,800–$110,000/hr
Where: New York, NY; Austin, TX; Chicago, IL; San Francisco, CA; Seattle, WA
Posted: Sep 14

DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants.

What you'd do

Own product initiatives from end to end and be accountable for their results
Imagine, develop, and execute on workstreams from start to completion with little oversight
Oscillate easily from strategic considerations to tactical execution
Build deep and meaningful relationships with merchants, laser focused on helping them thrive
Have the opportunity to truly make a scalable, measurable impact on the restaurant industry in the US and abroad
Operate comfortably in ambiguous environments while maintaining a strong bias for action
Grow your scope as you demonstrate ownership and impact
Communicate precisely dependent on audience and level of detail necessary to share
Represent the DoorDash brand with humility and a customer-first mindset
Own product initiatives: Take end-to-end ownership of one or more product initiatives.
Develop the strategy, define goals and key results, and build the business case, financial model, and go-to-market plan.
Drive execution from launch into growth, with accountability for the results.

What they want

Have 2-3 years of experience in strategy, operations, consulting, product, or founder-type roles
Have taken a product or initiative from inception through launch and into growth, leading cross-functional partners without a fully defined brief
Demonstrate the judgment to identify gaps worth solving and shape product priorities alongside S&O and Product partners
Can independently devise and execute a strategy to achieve business outcomes
Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)
Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing
Define goals and key results for your initiatives, and hold yourself accountable for achieving them
Bring exceptional communication skills, with the ability to explain insights, defend recommendations, and tailor messaging across frontline teams, senior leaders, and merchants
Have piloted or built with AI tools in real-world workflows, such as automating processes, prototyping solutions, or supporting product launches
Bring a founder mindset, identifying problems independently and driving them to resolution