At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
With Lyft Business, sales isn't a script you follow. It's a problem you solve in real time. As Business Associate for Lyft Business, you'll drive growth and expansion within your existing book of business in a market where transportation touches nearly every part of daily life. Success here isn't just about closing deals; it's about the judgment to identify where your time has the biggest return, and the strategic thinking to advise each client like a trusted partner as you grow their business with us.
This job rewards people who think critically about where to focus their energy.
What you'd do
- Consistently demonstrate ownership of the expansion of your book of business, identifying key decision makers and influencers within top accounts to drive growth.
- Apply critical thinking to focus your time and identify new opportunities within your existing book of business.
- Build confidence and navigate slightly challenging client conversations as you grow into a Lyft product expert who can efficiently solve common support issues.
- Leverage AI to research inbound and outbound prospects' businesses, tailoring messaging and refining pitch delivery based on what you find.
- Run well-structured sales meetings with a predefined goal, thorough discovery, and alignment on next steps before ending the call with enough confidence in the content to veer off script and ask deeper discovery questions.
- Navigate sales meetings with confidence and grace, handling surprises and qualifying opportunities through advanced questioning.
- Keep Salesforce as your source of truth, and go a step further by creating your own data and reporting to track progress against your book of business.
- Maintain an advanced understanding of Lyft's internal systems and how to work effectively with cross-functional teams.
- Clearly articulate complex issues verbally and in writing, providing relevant context, recommendations, and outstanding questions to guide resolution with the ability to adjust your communication style across audiences and circumstances to achieve desired outcomes.
- Minimum 3+ years of experience in sales, account management, or business development, with a track record of managing and growing an existing book of business.
What you get
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership