In‑Service Program Manager (ISPM)

Acron Aviation · Avionics - Recorders

Hours: Full Time Reg | F
Where: Grand Rapids, MI
Posted: Jun 21

At Acron, our ambition is to relentlessly reimagine and reshape the value chains through which we deliver results to our customers, suppliers, and internal/external stakeholder communities, in pursuit of innovations that create safer skies. Acron employees strive to achieve world-class results through our values: always putting our customers first, taking ownership of our results, moving fast, and speaking candidly. We currently seek an In-Service Program Manager who thrives in complex, cross-functional environments, is highly skilled in applying project management disciplines, continuous improvement, and lean manufacturing, and works seamlessly across a variety of functional teams to achieve our vision. This position is part of the Acron Avionics Business Unit and will be in Grand Rapids, MI.

What you'd do

Responsible for ensuring product line Sales, EBITDA, and Cash performance for assigned in‑service products through enabling efficient and effective operational performance
Translate business plans into actionable work packages and projects plans
Support annual product profitability reviews (3–5‑year outlook, risks, inventory/LTB, investments, roadmap, and strategic recommendations)
Organize and lead daily/weekly IPT execution for all projects and monthly In‑Service Program Reviews
Integrate cross‑functional priorities to meet delivery, quality, reliability, and cost commitments
Serve as the single point of accountability for issue resolution and escalation.
Act as the primary customer interface for all in‑service matters, including performance reviews and escalations
Proactively manage VOC, scorecards, returns, and warranty drivers; translate customer feedback into corrective actions and product roadmap inputs
Coordinate contractual communications in partnership with Contracts and Sales
Assume ownership post‑PRRand ensure in‑service readiness (shipping/billing, documentation, training, support)

What they want

Bachelor’s degree in Business, Engineering, Operations, or related field
Program/project management experience leading cross-functional teams through execution, production, and sustainment phases
Knowledge of earned value concepts and/or integrated master scheduling principles
Demonstrated financial and business acumen with experience driving performance to Sales, EBITDA, and Cash objectives
Experience interfacing with customers and managing contractual/program communications in partnership with Contracts and Subcontracts
Working knowledge of production readiness, manufacturing/operations processes, supply chain execution, and quality systems
Ability to manage multiple complex priorities, establish execution cadence, and drive timely decisions through KPIs
Must have experience leveraging Continuous Improvement methodologies to ensure program performance and improve business effectiveness