The board
- Where
- Washington, DC
- Posted
- Sep 18
System Support Analyst, #1114
Clearance: Ability to obtain the required government Public Trust security clearance
Location: Hybrid D.C. Metro Area
Hours: Monday - Friday 12 PM to 8 PM EST
Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission.
What you'd do
- Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
- Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
- Identify and document resolutions for future reference in similar situations.
- Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
- Rotate with team members on Tier II support, assisting users with system issues and questions.
- Learn new technical skills as needed to support the program.
What they want
- Associate's degree and at least 2 years of work experience providing system support
- Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution
- Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues
- General understanding of registry settings and group policies
- Basic understanding of Active Directory and Networking concepts
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to practice diplomacy and professionalism
- Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
- Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment
- Experience working in an Agile Scrum environment, using Jira or a similar tool
About Dev Technology Group · ICE ERO CART
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data managem…