At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering.
We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations.
What you'd do
- Regulatory, audit, or compliance inquiries and user complaints across Europe, North America, Latin America, and Asia-Pacific. AI governance and regulatory frameworks (e.g., EU AI Act, DSA, and OSA)
- Regional content moderation and online safety requirements in markets including EU, UK, Brazil, Indonesia, and Australia
- Trust & Safety incidents that intersect with regulatory obligations
- Privacy and intellectual property escalations e.g. privacy rights requests or copyright takedowns
- Perform risk evaluations and investigations to shape the safety of our users and compliance with regulatory frameworks
- Act as incident manager for highly sensitive regulatory reviews, coordinating with Legal on the interpretation of legal and regulatory standards
- Interface directly with Legal, Governance Risk & Compliance, Privacy, Product, Policy and Support teams to coordinate escalations and resolution paths
- Implement operational workflows for regulatory compliance and build and maintain tooling, escalation playbooks, and knowledge domains
- Contribute to vendor training and governance models, especially during transitions and ramp-up phases
- Lead or participate in cross-functional initiatives that strengthen our regulatory and legal infrastructure