Associate Systems Administrator (R5698)

Shield AI · Enterprise Operations Division

Pay: $70,000–$105,000/yr
Hours: Full Time Employee
Where: Wichita Metro Area
Posted: Sep 5

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

This position will be based in our Newton, KS location.

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support.

What you'd do

Deliver excellent customer service while supporting employees across multiple locations.
Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
Support endpoint management and security controls to maintain a secure and compliant computing environment.
Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
Maintain accurate asset records and software licensing information using IT service management and asset management tools.
Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
Create and maintain technical documentation, standard operating procedures, and knowledge base content.