The board
- Hours
- Full time
- Where
- US - Richmond - VA
- Apply by
- End Date: 9 October 2026
- Posted
- 4 days ago
This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM-5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings.
This is what you will do:
The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey.
What you'd do
- Providing exceptional initial onboarding experience and long term adherence support
- Share materials on the disease, diagnosis, community resources and treatment support
- Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources
- Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support
- Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed
- Inform patient of financial support eligibility based on available programs
- Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate
- Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues
- Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease
- Assist patients in receiving required vaccinations either through Alexion or other vaccination locations
- Starts
- 2026-10-01