The board
- Hours
- Full time
- Where
- Louisville, KY (XDT) 3979
- Posted
- Sep 13
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
What you'd do
- Serve as the primary point of contact for both internal and external customer inquiries.
- Communicate with customers to capture feedback and enhance the in-home delivery experience.
- Proactively manage and resolve customer issues, including escalations and Executive Care cases.
- Monitor and work alerts, queues, and cases through case/order management systems.
- Manage “Save the Sale” opportunities to recover potential lost revenue.
- Process customer order changes and special order tracking (SOS).
- Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
- Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
- Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
- Input and manage claims (e.g., property damage) into Lowe’s claims portal.
What they want
- 1-2 Years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
- Starts
- 2026-09-13