People Operations Program Manager – People Systems & Process Design

Waymo · HR (67F)

Pay: $159,000–$196,000/yr
Where: Mountain View, CA, USA
Posted: Jul 27

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo’s People team recruits and supports the world’s best talent (including, we hope, you).

What you'd do

Execute the roadmap for how the People team leverages ServiceNow to deliver a frictionless, self-service support model, including service catalog and workflow design.
Maintain and govern global knowledge management standards to ensure People content is highly searchable, clear, and optimized for AI-driven retrieval and self-service content is accurate and aligns with current policies.
Partner with the Digital Transformation team on AI-enabled initiatives such as virtual agents, NowAssist, automated case triage, and guided workflows to reduce manual ticketing and speed up resolution times.
Execute routine administrative configurations in ServiceNow HRSD, including updates to People case templates, assignment rules, and user criteria.
Design, test, and adjust lifecycle events and People service workflows to elevate the employee onboarding, transfer, and transition experiences.
Partnering with IT, People Operations and domain-specific Ops leads to making sure there's clear alignment in processes and programs, and translates complex policies into technical workflows, troubleshoot bugs, and project-manage system upgrades from discovery to deployment.
Champion the pragmatic adoption of emerging People technologies while proactively balancing security, governance risks, and user-experience friction.