Delivery Associate

What you'd do

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
• Conduct lease-end vehicle intake appointments
• Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision
• Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

What they want

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.

About Lucid · Field Sales and Delivery

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.