The board
- Hours
- Full time
- Where
- Philadelphia, PA
- Apply by
- End Date: October 7, 2026
- Posted
- 5 days ago
SUMMARY
This position reports directly to the Assistant Director of Information Technology and works closely with the Director of Information Technology to provide support to the operation, integrity, and security of the company’s end-user devices and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Helpdesk & Technical Support Operations
· Provide tier-1 and tier-2 desktop, laptop, mobile device, peripheral, and application support to internal staff, clients, and facility partners in a timely and professional manner.
· Respond to, troubleshoot, and resolve service desk tickets within established SLA targets.
· Diagnose and resolve hardware, software, operating system (Windows/macOS/Linux), network connectivity, and Wi-Fi issues.
2.
What they want
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Fundamentals (MS-900 / MS-102)
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- undefinedCOMPUTER KNOWLEDGE
- CompTIA certification (A+, Network+, Security+, or Server+).
- Starts
- 2026-09-29