Operations Technical Training Platforms Co-Op

What you'd do

• Support Learning Management System (LMS) technology implementation readiness activities by partnering with site training administrators to improve the quality, consistency, and governance of training data and processes.
• Support initiatives to standardize and document training-related business processes, governance practices, and system structures in partnership with cross-functional stakeholders.
• Track and report progress against LMS migration readiness goals, including data cleanup activities, remediation actions, and site readiness metrics.
• Measure and quantify the business impact of governance and cleanup efforts, including reductions in duplicate records, obsolete content, unnecessary assignments, and other legacy system complexity.
• Perform basic LMS technology administrative activities and provide first-level support for learning technology users, including assisting with user troubleshooting and ServiceNow ticket resolution.
• Develop reports, dashboards, and visualizations using tools such as Excel and Power BI to communicate program progress, data quality improvements, and operational performance.
• Strong analytical, problem-solving, and critical thinking skills.
• Demonstrated attention to detail and ability to organize, analyze, and manage large amounts of information.
• Experience using Microsoft Excel for data analysis, reporting, visualization, or process tracking.
• Strong written and verbal communication skills, including the ability to document processes and communicate findings.