Program Manager - Growth & Profitability

Zipline · Program Management Office

Where: South San Francisco, California, USA
Posted: Aug 20

Zipline has spent the last decade proving autonomous delivery can be safe, reliable, and life-changing at global scale. We are now focused on scaling that network into the world's first high growth, profitable autonomous delivery business.

The number of partners offering delivery through Zipline grew 13x in the first half of 2026. The next challenge is to make that growth compound: increasing customer demand and love, helping partners succeed, and demonstrating economics that improve with scale. That is the charter of Zipline’s Growth & Profitability program.

This program brings together marketplace strategy, network optimization, product, sales, and marketing to ensure that everything connects with hardware engineering, flight software, and operations.

What you'd do

Customer experience, community love, customer growth, repeat usage, partner outcomes, capacity utilization, and unit economics improve together.
Metro launches, partner activations, and operational changes move faster and shift from one-off heroics to a repeatable operating model.
You ensure decisions close faster because leaders share a current view of priorities, ownership, tradeoffs, dependencies, and risk; avoidable surprises are rare.
The DRI focuses on decisions that need their authority, while functional leaders feel accelerated by you—not displaced or burdened by process.
12+ years in progressively senior operating, program, GM, product, strategy-and-operations, transformation, or executive-office roles, with a record of personally leading consequential cross-company work to measurable commercial or operating results.
Credibility with executives and functional leaders: you can influence difficult decisions without reporting-line authority and handle sensitive business and organizational context with judgment.
Strong P&L judgment across growth, customer behavior, partner economics, pricing, capacity, utilization, and unit economics.
The range to move from long-term strategy to quantitative detail and frontline execution, and the communication skill to turn fragmented context into crisp decisions, plans, and updates.
Experience building lightweight operating mechanisms that create ownership, speed, and follow-through without bureaucracy.
High agency and low ego: you have sufficient fluency across various domains, will challenge assumptions with first-principles reasoning, change your mind when the evidence is better, and stay accountable through the outcome.

About Zipline · Program Management Office

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.