Unemployment Operations & Verifications Coordinator

Justworks · Operations, Payments & Tax

Where: New York, New York
Posted: 3 days ago

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

What you'd do

Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.
Manage heavy mail volumes. Collect, scan, sort and file mail. Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.
Collaborate closely with the Senior Coordinator of Unemployment Operations and Verification to provide direct support to the claims and registration teams.
Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.
Partner with the Unemployment Department to ensure that out-going and in-coming mail is addressed and sent to the appropriate state agency and other responsible parties.
Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants. Schedule witness preparation meetings and complete hearing registrations.
Assist senior team members in building out internal resources (help articles, training decks, etc.)
Handle the processing of unemployment claim-related documents through the Non-State Information Data Exchange Systems (SIDES) format.
Audit, verify, and protest unemployment benefit charge statements.
Perform complete pulls from the state portal for unemployment-related documents.

What they want

Minimum of 1 years of professional experience, preferably in unemployment claims, human resources, or other related fields. Prior PEO experience, a plus.
Proficiency in Adobe Acrobat required - including working knowledge of redacting, editing, resizing, organizing, and optimizing documents/files.
Proficiency in utilizing AI-driven platforms to assist with information gathering, brainstorming, and drafting initial content to enhance overall productivity and accuracy.
Experience with utilizing multiple systems and software programs.
Demonstrated ability to proactively and autonomously learn new systems and processes.
Comfortable with ambiguity; you enjoy figuring out what needs to be done and defining new processes.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Prior mailroom experience
During the first 90 days of training you will be required to be in-office 5-days a week (Monday-Friday).
After the first 90 days, you will move to a hybrid schedule requiring 2-days in-office per week (the exact days are up to the teams' discretion).