Operations Specialist I – WMS and Controls

What you'd do

• Serves as a technical resource for Warehouse Management Systems (WMS), controls systems, automated material handling technologies, and related operational applications.
• Supports and coordinates the day-to-day operation of WMS and controls systems for first-shift Distribution Center operations and assists with issue resolution across other shifts as needed.
• Supports Distribution Center activities by helping ensure WMS and controls-related processes are executed in accordance with established procedures, standards, and business requirements.
• Acts as a WMS key user, providing system support and assistance to users regarding system functionality and process execution.
• Supports WMS-related logistics processes and assists with maintaining process documentation, work instructions, and operational standards.
• Provides guidance and assistance regarding system utilization, workflow execution, and adherence to established operational procedures.
• Identifies system, process, and operational issues and communicates recommendations for improvement to appropriate stakeholders.
• Assists with the development and delivery of system-related training and user support materials.
• Responds to system-related questions and supports troubleshooting efforts to minimize operational disruptions.
• Investigates and documents WMS, controls, and automation-related issues and coordinates escalation to appropriate internal teams, software providers, and external vendors, including Viastore, when necessary.

What they want

• Associate degree in Business Administration, Information Technology, Supply Chain Management, Logistics, or a related field; or an equivalent combination of education and relevant work experience.
• 3+ years of experience in warehouse operations, distribution, logistics, inventory management, Warehouse Management Systems (WMS), controls systems, or a related operational environment.
• Experience working with WMS, controls systems, automated material handling technologies, or related business systems preferred.
• Proficiency in the use of personal computers, Microsoft Office applications, and business software systems.
• Strong attention to detail with the ability to maintain a high level of accuracy in work activities.
• Effective organizational, planning, and time management skills.
• Strong verbal and written communication skills with the ability to interact professionally with team members, internal customers, and business partners.
• Ability to troubleshoot routine system and operational issues and escalate concerns as appropriate.
• Ability to prioritize work, manage multiple tasks, and adapt to changing business needs.
• Professional attitude with a customer-focused and team-oriented approach.