The board
- Where
- Austin, TX
- Posted
- Jun 16
POSITION SUMMARY:
The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.
ROLES AND RESPONSIBILITIES:
What you'd do
- Serve as primary support for assigned enterprise applications.
- Perform daily administration including user provisioning, security roles, workflows, and system configuration.
- Monitor application performance, integrations, and system alerts to proactively resolve issues.
- Coordinate with vendors and internal teams to resolve incidents and service requests.
- Support application upgrades, releases, testing, and production deployments.
- Manage user lifecycle activities including account creation, modification, and deactivation.
- Administer role-based access controls in accordance with security policies.
- Support authentication issues such as password resets and account lockouts.
- Conduct user access reviews and support audit and compliance requirements.
- Configure workflows, forms, approvals, notifications, and business rules.
What they want
- 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
- Experience providing end-user support, troubleshooting, and application administration.
- Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.
- Experience managing user access, security roles, and application configuration.
- Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple tasks and manage competing priorities.
- Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.
- Strong attention to detail and commitment to data accuracy.
- Proficiency with Microsoft Office Suite, particularly Excel.