The board
- Hours
- Full time
- Where
- Overland Park, KS
- Posted
- 5 days ago
At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Position Overview:
We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues.
What you'd do
- Provide first point of contact support for clients reporting technical or solution issues.
- Diagnose and resolve standard client questions or problems over the telephone or internet.
- Document inbound support requests and ensure proper notation of client problems or issues.
- Attend required training and consume materials to ensure you can correctly respond to client questions.
- Transfer issues that require more detailed analysis to more experienced associates.
- Collaboration with internal and external stakeholder to resolve or progress client issues forward.
What they want
- Associate degree or equivalent relevant work experience
- Starts
- 2026-09-29