Associate, Process Improvement

Oscar Health · Provider Network

Where: Atlanta, Georgia, United States
Posted: Sep 2

Hi, we're Oscar. We're hiring a Process Improvement Associate to join our Network Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

What you'd do

Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
Mentors team members and promotes colleagues' growth and professional development
Compliance with all applicable laws and regulations
Other duties as assigned

What they want

A bachelor's degree or 3+ years commensurate experience
3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting
2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
2+ years of experience with end to end project management
2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

About Oscar Health · Provider Network

The Associate, Process Improvement is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. The position leads the design, optimization, and implementation of processes and improvements to operations in support of achieving organizational goals.