IT Support Technician Associate (Winter 2027)

Astranis · IT & Networking Internships

Pay: $1,750/wk
Where: San Francisco
Posted: Sep 24

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs.

What you'd do

Assist with support tickets and escalate as needed
Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
Help with inventory management
Keep documentation on infrastructure, policies, and procedures up to date
Account management, troubleshooting, and password resets
Assisting with infrastructure upgrades and larger projects
Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
Collaborate with team members to address IT challenges as they arise
Experience with Network troubleshooting
Experience with Microsoft 365

What they want

Excellent customer service
Understanding of troubleshooting techniques
Exhibits critical thinking skills
Able to take notes and remember directions
Experience with Windows, MacOS, and/or Linux
Highly motivated with an interest in helping and teaching others
Able to perform duties autonomously without much supervision