The board
- Where
- Remote, United States
- Posted
- Aug 25
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them.
What you'd do
- Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
- Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
- Clearly communicate financial policies, payment options, and potential financial assistance programs
- Maintain meticulous client records via Salesforce, including treatment consents and insurance information
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
What they want
- Bachelor's Degree
- 1-5 years of sales experience, experience in healthcare admissions is a plus
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles
- Experience with Salesforce
- Ability to work on a shift based schedule as listed in the application questions
- Strong proficiency in multitasking and operating in a high-paced environment
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
About Charlie Health · Admissions
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introducti…